Welcome to Agriown. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications and services.
Agriown provides agricultural services, including drone spraying and soil testing, through our platform, connecting farmers with service operators.
Information We Collect
1. Personal Information
For Farmers:
- Mobile phone number (for OTP-based verification)
- Name and contact details
- Farm location and details (address, size, crop information)
- Payment information (processed securely through Stripe)
- Service booking history
For Operators:
- Mobile phone number (for OTP-based verification)
- Name and contact details
- Service area preferences
- Booking acceptance/rejection history
- Service completion records
- Location data during service delivery
2. Automatically Collected Information
- Device information (device type, operating system, unique device identifiers)
- Location data (when permission is granted)
- Log information (crash reports, system activity)
3. Payment Information
Payment transactions are processed through Stripe, our third-party payment processor. We do not store complete credit card information on our servers. Stripe's privacy policy governs the collection and processing of your payment information.
How We Use Your Information
We use the collected information for the following purposes:
- Account Creation and Management: To create and maintain your account, verify your identity through OTP
- Service Delivery: To facilitate booking, assignment, and completion of agricultural services
- Payment Processing: To process payments for services booked through the platform
- Communication: To send service updates, booking confirmations, and important notifications
- Location Services: To match farmers with nearby operators and facilitate service delivery
- Customer Support: To respond to your inquiries and provide technical assistance
- Platform Improvement: To analyze usage patterns and improve our services
- Legal Compliance: To comply with applicable laws and regulations
- Safety and Security: To protect against fraud, unauthorized access, and other security issues
Information Sharing and Disclosure
We may share your information in the following circumstances:
With Service Providers
We share information with third-party service providers who perform services on our behalf, including:
- Stripe (payment processing)
- Cloud hosting providers
- Analytics services
- Customer support tools
Between Users
- Farmers can see operator names and contact information for accepted bookings
- Operators can see farmer details and farm locations for accepted bookings
Legal Requirements
We may disclose information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms (OTP-based login)
- Regular security assessments
- Access controls and authentication requirements
- Secure payment processing through PCI-DSS compliant providers (Stripe)
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Objection: Object to the processing of your personal information
- Data Portability: Request a copy of your data in a portable format
- Withdraw Consent: Withdraw consent for data processing where consent is the legal basis
To exercise these rights, please contact us at privacy@agriown.com
Location Data
Our app collects location data to:
- Match farmers with nearby operators
- Enable operators to navigate to farm locations
- Improve service delivery efficiency
You can control location permissions through your device settings. Disabling location services may limit certain app functionalities.
Children's Privacy
Agriown is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy in the app
- Sending a notification through the app
- Updating the "Last Updated" date
Your continued use of Agriown after changes indicates acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: info@agriown.com